Home Grow Simplified
Welcome to the Proudly Canadian Green Leaf Company
Customer Service
Privacy
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
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How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To quickly process your transactions.
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use 'cookies'?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.
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Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.
We have implemented the following:
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under the age of 13 years old.
Fair Information Practices
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In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
www.thegreenleafcompanyltd.com
10060 Jasper Ave, Tower 1, Suite 2020
Edmonton, Alberta T5J 3R8
Canada
Last Edited on 2017-04-27
Shipping & Delivery
Thank you for visiting and shopping at the Green Leaf Company. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time:
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
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Canada
All shipments are shipped from our warehouse in Edmonton, Alberta, Canada
Shipping rates & delivery estimates:
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Purchase amount includes all purchases in 1 transaction, excluding tax.
Shipping charges for your order (if applicable) will be calculated and displayed at checkout.
We reserve the right to add additional costs shipping to orders being shipped to remote areas of Canada including the Territories, Yukon, Nunavut, and extreme rural locations. In the event a package is being shipped to one of these areas a Green Leaf representative will contact you with a revised cost. Should you not accept the additional shipping charges we will gladly cancel and refund your order.
The Green Leaf Company will do everything we can to ensure prompt delivery of all orders. Unfortunately delivery delays can occasionally occur and are outside of our control.
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United States
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
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All shipments are shipped from our warehouse in Edmonton, Alberta, Canada
Shipping rates & delivery estimates:
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Purchase amount includes all purchases in 1 transaction, excluding tax.
Shipping charges for your order (if applicable) will be calculated and displayed at checkout.
We reserve the right to add additional costs shipping to orders being shipped to remote areas of the United States including extreme rural locations. In the event a package is being shipped to one of these areas a Green Leaf representative will contact you with a revised cost. Should you not accept the additional shipping charges we will gladly cancel and refund your order.
The Green Leaf Company will do everything we can to ensure prompt delivery of all orders. Unfortunately delivery delays can occasionally occur and are outside of our control.
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Pay As You Grow
Pay As You Grow is an innovative new way for customers to get the great grow kit you want for 3 affordable payment with no interest and limited conditions stated below.
1) All kit stages qualify for free shipping across Canada.
2) Kit Stages must be purchased in order.E.g Stage 1, 2, then 3. If a kit is not purchased in order monies will be refunded for the incorrectly placed order and no items will be shipped.
3) A one time fee of $19.99 is applied to the purchase of the Stage 1 kit. This fee is used to cover the additional shipping throughout the 3 stages.
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How To Return An Item / Warranty
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. The customer is responsible to ship back the items to be returned. The green leaf Company will not charge a restocking fee for returned items that have been returned within the 30 days.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
1. Please email info@thegreenleafcompanyltd.com.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
the Green Leaf Company Ltd.
Returns Department Tracking #
11435-156 Street
Edmonton, Alberta T5M 3T2
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Warranty for each item will be stated on the associated products page. If no warranty is stated there is an assumed 30 day warranty. Items that break within the warranty period shall be sent to the address stated above. A replacement will only be covered under warranty if the defective item is deemed to be a manufacturer defect. Any signs of product abuse, electrical surges, water damage, physical damage, or other forms of abuse will not be covered under warranty.
Only items purchased from the Green Leaf Company are eligible for warranty. Products sold by other companies are not eligible for warranty.